Frequently Asked Questions
Frequently Asked Questions
Where does Fortesce ship from?
Every order dispatches from Ireland. We send tracking by email as soon as the courier collects your parcel.
How long will my order take to dispatch?
In-stock orders normally dispatch within 1-3 working days, Monday to Friday, excluding Irish public holidays. Pre-order dates are shown on the relevant product page
How long does delivery take?
After dispatch, delivery normally takes 1-3 working days in Ireland, 3-7 working days to the UK, 4-10 working days within the EU and 7-15 working days elsewhere. These are estimates and customs can cause delays.
Is Irish delivery free?
Standard tracked delivery in the Republic of Ireland is free on orders over EUR 100. The delivery charge for smaller orders is shown at checkout before payment.
Will I receive tracking?
Yes. Your dispatch email includes a tracking link. It can take up to 24 hours for the first courier scan to appear.
How do the tracksuits fit?
Fortesce tracksuits are designed with an oversized, relaxed shape. Choose your usual size for the intended fit or size down for a closer fit. Check the product-specific fit note and Size Guide before ordering.
How do the tees fit?
Fortesce tees use a boxy, oversized silhouette. Choose your usual size for the intended shape or size down for a closer fit.
How do the shorts fit?
Our shorts have a relaxed fit through the leg. Choose your usual size for the intended fit or size down for a closer fit.
Where can I find model sizing?
Model height and the size worn appear in the Fit and sizing section on each product page whenever verified model information is available.
Can I return an item?
Yes. Eligible items can be returned within 30 days of delivery if they are unworn, unwashed, in original condition and have all tags attached. See the Returns Policy for the full process.
Are returns free?
Change-of-mind return postage is paid by the customer. If the item is faulty, incorrect or not as described, contact us before sending it back so we can arrange the correct solution.
Can I exchange for another size?
We do not currently process direct exchanges. Return the original item for a refund and place a new order for the size
you want.
How long do refunds take?
Once your return is received and approved, we issue the refund to the original payment method. We process eligible refunds within the period stated in our Returns Policy. Your bank may take additional time to show the funds.
Can I change or cancel my order?
Email info@fortesce.com immediately. We will try to help, but changes are not guaranteed once fulfilment has started or the parcel has dispatched.
What if my item is faulty or incorrect?
Email info@fortesce.com with your order number, a description of the issue and photographs where helpful. Do not wash or continue wearing the item while we review it.
How should I care for my Fortesce pieces?
Follow the care label inside the garment. In general, wash inside out on a cold gentle cycle, wash with similar colours, avoid bleach and tumble drying, and never iron directly over prints or branding.
Which payment methods do you accept?
The payment methods currently available are shown at checkout. All payments are processed through a secure checkout.
I did not receive an order confirmation. What should I do?
Check your spam or junk folder and confirm that the payment completed. If it is still missing, email
info@fortesce.com with your full name, the email used at checkout and the payment date.
Do I need an account to order?
No. You should be able to check out as a guest. Creating an account can make it easier to view order history and saved details.
Will sold-out products return?
Some pieces may restock, while limited releases may not. Join The Vault for early access, restock updates and newdrop announcements.
How can I contact Fortesce?
Email info@fortesce.com. Include your order number when your question relates to an existing order.
