Shipping policy

All Fortesce orders dispatch from Ireland. Delivery is tracked, and your tracking link is emailed as soon as the courier collects your parcel.

Order processing

In-stock orders normally dispatch within 1-3 working days, Monday to Friday, excluding Irish public holidays. During launches, promotions or unusually busy periods, processing may take longer. If a product is a pre-order, its expected dispatch date will be stated clearly on the product page and in your order confirmation.

Delivery options and estimates

Destination	Estimated transit after dispatch	Price	Tracking
Republic of Ireland	1-3 working days	Free over EUR 100. Rate shown at checkout below EUR 100.	Included
United Kingdom	3-7 working days	Shown at checkout before payment.	Included
European Union	4-10 working days	Shown at checkout before payment.	Included
Rest of world	7-15 working days	Shown at checkout before payment.	Included

Delivery estimates are not guarantees and do not include customs delays. The checkout will show the delivery services currently available to your address.

Free Irish delivery

Standard tracked delivery within the Republic of Ireland is free when the order subtotal reaches EUR 100 after discounts and before any gift card payment. If an order later falls below the threshold because part of it is cancelled before dispatch, the standard delivery charge may apply.

Tracking your order

When your order is dispatched, we will email a tracking link to the address used at checkout. Tracking can take up to 24 hours to update after collection. If you have not received a dispatch email after the stated processing time, check your spam folder and then contact support@fortesce.com with your order number.

Address changes

Check your delivery details carefully before placing the order. If you notice an error, email info@fortesce.com immediately. We will try to update the address before fulfilment begins, but we cannot guarantee changes after an order has been packed or collected. Fortesce is not responsible for delay or loss caused by an incorrect or incomplete address supplied by the customer, except where the law provides otherwise.

Customs duties and import taxes

Orders delivered outside the European Union may be subject to import VAT, customs duties or courier handling charges imposed by the destination country. Unless checkout clearly states that duties and taxes are included, these charges are not included in the item price or delivery charge and must be paid by the recipient. Fortesce does not control these charges. Contact your local customs authority before ordering if you need an estimate.

Delivery problems

If tracking shows a problem, contact the courier first and then email info@fortesce.com with your order number. If tracking says delivered but you cannot find the parcel, check the delivery address, safe place, household members and neighbours before contacting us. We will work with the courier to investigate. Do not state that a parcel is lost until the courier investigation is complete.

Refused and uncollected parcels

If a parcel is refused, not collected or returned because the address was incorrect, we may deduct the actual outbound and return delivery costs from any refund where the law allows. Customs charges and courier handling fees may also be deducted if they are charged back to Fortesce. We will contact you when the parcel returns to us.

Orders not delivered on time

If an order does not arrive within the agreed delivery period, contact us so we can investigate and, where appropriate, arrange a reasonable additional delivery period. Your rights under Irish consumer law are not affected. Where the legal conditions for cancellation due to non-delivery are met, you may be entitled to cancel and receive a refund.

Contact

Email: info@fortesce.com
Please include your order number and the delivery postcode in every shipping query.

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Shipping policy

Shipping policy

Shipping policy

Order processing

Delivery options and estimates

Free Irish delivery

Tracking your order

Address changes

Customs duties and import taxes

Delivery problems

Refused and uncollected parcels

Orders not delivered on time

Contact

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